Older Adult Specific Resources

Tel-Aînés/TEL-Écoute

A free, anonymous, and confidential listening and referral service to those 60 or older in the Greater Montreal area. Service allows callers to express their thoughts and emotions to trained volunteers from 10 am-10 pm 7 days a week. Home visits and Telephone follow-ups are also an option after an initial phone call.

Service in French.

Phone: 1-514-353-2463

Website:  www.tel-ecoute.org 

 

Institute on Aging: The Friendship Line

The Friendship Line is both a crisis intervention hotline and a warmline for non-emergency emotional support calls for people aged 60 and older. Knowing that older people do not contact traditional suicide prevention centers on a regular basis even if they are considering suicide, this organization created the only program nationwide that reaches out to lonely, depressed, isolated, frail and/or suicidal older adults. Our trained volunteers specialize in offering a caring ear and having a friendly conversation with depressed older adults. 

Service offered in English, Spanish and Mandarin.

Phone: 1-800-971-0016

Website: www.ioaging.org

 

Little Brothers

Senior support line for those 75 and older. If you are feeling cut off from the rest of the world during the COVID-19 pandemic and are seeking emotional comfort and moral support this line is available to you. 

Service in English and French.

Phone: 1-877-805-1955 for support line /1-866-627-8653 for other services

Website: www.petitsfreres.ca
 

 

The Yellow Door

Services currently offered to seniors (55+) in our area: Accompaniments with seniors to medical appointments & *VACCINE CENTERS* (transportation costs can be covered if needed), errands such as picking up & delivering your groceries/pharmacy items, a weekly chat lasting 20 mins to 1 hour or weekly calls to see if everything is OK & if anything is needed (groceries, information, referrals), technology help, free air conditioning units via a partnership with Montreal air/care (Summer 2020). ​Our Program Coordinator is continuing to match volunteers with seniors whenever possible so that the person calling or delivering groceries each week is the same- a familiar voice and/or a friendly smile, even at an appropriate social distance, is comforting during this uncertain time. Please leave a clear message with your name and phone number and we will call you back.

Service in English and French.

Phone: 514-845-2600

Website: www.yellowdoor.org

Email: outreach@yellowdoor.org 

 

Elder Abuse Info Line

They offer empathetic, respectful and non-judgmental listening. Because it can be difficult to talk about abuse and this organization's values align with respecting your pace and your choices. Their workers are on the phone to answer your questions and support you in finding solutions to reduce or put an end to the harm that results from the mistreatment situation. 7 days a week 24 hours a day.

Service in English and French.

Phone: 1-888-489-2287

Website: www.211qc.ca

 

The Path Less Taken

This project was created while keeping in mind that the message is not only to prevent abuse of the senior population but can be used to sensitize youth, adults and of course the elderly. The project aims to raise awareness, through a non-verbal short film, of the various situations of psychological violence, neglect, ageism, financial fraud and institutional abuse, in which the elderly could be victims. As community workers, their goal is to ensure the community has the proper information and tools to feel empowered! That being said, there are a variety of resources at your disposal on their website.

Service in English and French.

Phone: 514-714-2398 if you wish to request a DVD copy of the film

Website: www.lecheminpeuemprunte.com

Email: jessica.rouillier@preventioncdnndg.org if you wish to request a DVD copy of the film

 

Alzheimer Groupe Inc (AGI) 

AGI is a charitable organization that offers therapeutic programs to individuals living with Alzheimer’s disease and other dementias. There are many feelings that accompany a diagnosis of Alzheimer’s or a related disorder and it can be difficult to discuss your concerns with family members or close friends. Speaking with an AGI counsellor will help you find ways to continue living as normal a life as possible, maintain a certain quality of life, be proactive, plan for the future and give you a chance to talk about any other issues you may have. Our counsellors will do their best to respond within 24 hours. Monday to Thursday from 9 am-5 pm, Fridays from 9 am-4 pm.

Service in English and French.

Phone: 514-485-7233

Website: www.agiteam.org

 

Alzheimer Society of Montreal (ASM)

The Alzheimer Society of Montreal was the first Alzheimer Society in Quebec. Since 1981, its mission has been to alleviate the social and personal consequences of Alzheimer’s and related disorders through the development and delivery of the leading-edge intervention, care and support services in Montreal. A reflection of Montreal’s cultural diversity, all its services are offered in English and French at service points located throughout the city. Monday to Friday 9a.m. to 5p.m.

Service in English and French.

Phone: (514) 369 - 0800

Website: www.alzheimermontreal.ca

Email: info@alzheimermontreal.ca

 

Telehealth Intervention Program for Seniors

To ensure the health and safety of seniors during the COVID-19 pandemic this program offers a free service that aims to serve isolated and vulnerable seniors (60+) with mental disorders / cognitive problems and their caregivers. Volunteers make friendly phone calls every week to inquire about the general well-being of clients, to update them on information regarding COVID-19, to offer help or support (e.g. information about food and/or medication delivery), to provide clients with community organizations that offer services (e.g. grocery delivery), or simply listen. 

Service in English and French.

Phone: 514-485-7811 ext. 25406 (to sign up leave a message and someone on the team will get back to you)

Website:  www.telehealthmontreal.ca

Email:  referrals.telehealthmontreal@ssss.gouv.qc.ca 

 

Chinese Family Services  

Resources for the Chinese and Asian communities: Listening services and need assessment of persons requesting help, information on government aid and other public services, home visits, individual psychosocial support, interpreter services if needed, etc. 

Services in Cantonese, English, French, and Mandarin. 

Phone: (514) 861-5244

Website:  www.famillechinoise.qc.ca

 

Council for Black Aging Montreal

The Council for Black Aging Community of Montreal Inc. (CBAC) is a charitable, non-profit corporation founded in 1987 to address the specific needs of Montreal’s Black native-born and West Indian/Caribbean Anglophone seniors. Programs and services support physical, mental, and emotional health, facilitate socialization and the continued engagement of our members in the community. Programs/Services fall under three (3) categories; educational, exercise/fitness, and social/recreational activities. Registration is required for all programs. 

Service in English.

Phone: (514) 935-4951

Website: www.cbacm.org

 

MADA Community Centre: MEALS TO SHARE

If, because of the present COVID-19 situation or because of any other challenging daily circumstances, you or someone you care for find it difficult to go out and get the needed grocery items, much less prepare three nourishing meals a day, every single day… then Mada’s MEALS À PARTAGER service is meant for you. This service offers people 65 years and older 3-day's worth of prepared nutritious meals, home-delivered two times a week.

Service in English and French.

Phone: +1 (514) 342-4969

Website : www.madacenter.com/meals

 

Meals on wheels: The Volunteer Food Services of the Central Office

Through meals on wheels, we offer people with loss of autonomy the possibility of receiving hot, varied, balanced and nutritious meals almost daily at home. This delivery, carried out by car, on foot or by bicycle, is a good way for these people to maintain their autonomy through warm, human contact. The meals-on-wheels service is intended for people who are unable to prepare adequate meals for one or more of the following reasons: temporary loss of autonomy or due to ageing, mental health problems or intellectual disability, cognitive losses, nutritional issues.

Service in English and French.

Phone: 514.842.3351 ext: 223 (liaison officer)

Website: www.cabm.net

Form to request meal services: www.cabm.net/volunteer-food-services/client-registration-form  

 

Cummings Virtual Learning For Adults 50+

This website is available to the general public and provides a series of exercise videos, musical performances, vocal lessons, and a variety of other workshops for the 50+ community. To access the content you must create a membership costing $25.

Service in English and French.

Website: www.virtual.cummingscentre.org

Sign up link: cummingscentre.org/join-renew-membership/ 

 

Grand Montreal Senior Directory

Broad directory listing services related to serving the older population. These services include accompaniment-transport, intergenerational activities, community and recreational centers, support centers, advocacy and research groups, senior housing, home care, elder abuse support organizations, meals on wheels, or friendly visits and safety calls. 8am to 6pm / 7 days

Service in English and French.

Phone: 211 or 1 844 387-3598

Website: www.211qc.ca

 

24 Hour Crisis Lines

Suicide Crisis-Action Montreal

This is a confidential service and available 24 hours a day, 7 days a week. We offer you a safe place to chat whenever you want, at your own pace and in your own way to express what concerns you. Our speakers are trained to team up with you to help you find your solutions. 

Service in English and French.

Phone: 1-866-277-3553

Website: www.suicideactionmontreal.org

 

Tel-Aide

Tel-Aide’s mission is to offer a free listening service, which is anonymous, confidential and offered 24/7. Our service is accessible to everyone who suffers from loneliness or stress, who are emotionally distressed or angry, or who simply needs to confide in someone who will listen without judgement.

Service in English and French.

Phone: 1-514-935-1101

Website: www.telaide.org

 

Wildflower

This is a peer support line that is answered by a trained peer supporter who has their own first-hand experience with a psychiatric diagnosis, trauma, addiction, and/or other interrupting challenges. This line does not collect personal information, perform assessments, or call crisis or the police. This crisis line is offered by phone every day from 7 pm to 9 pm Mon-Thurs and 7 pm-10 pm Fri-Sun. An anonymous discord community is another available support option.

Service in English and French. Website also in Spanish.

Phone: 1-888-407-4515

Website : www.wildfloweralliance.org

Discord: discord.gg/248Ty6J 

 

Hope for Wellness Hotline

The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada. Experienced and culturally competent Helpline counsellors can help if you want to talk, are distressed, have strong emotional reactions, are triggered by painful memories, etc. This service is available 24/7 and also offers an online chat option through the portal.

Service in English, French, Cree, Ojibway, and Inuktitut.

Phone: 1-855-242-3310

Website: www.hopeforwellness.ca

 

Trevor Project

If you are a young person in crisis, feeling suicidal, or in need of a safe and judgment-free place to talk the TrevorLifeline is a crisis intervention and suicide prevention phone service available 24/7/365. TrevorChat and TrevorText are other options that provide instant messaging with a Trevor counsellor available 24/7. Available in the United States only.

Service in English.

Phone: 1-866-488-7386

Website: www.thetrevorproject.org

Text: START to 678-678

 

Specialized Resources

West Island Crisis Centre

The West Island Crisis Center is a non-profit, community-based organization that provides free and specialized crisis intervention services 24 hours a day, 7 days a week. The telephone intervention serves as a first contact to address the crisis. The line is also used as a follow-up for individuals who need additional support. It is available to people in distress as well as their support network including loved ones or professionals who want to refer a client. 

Service in English and French.

Phone: 1-514-684-6160

Website: www.centredecriseoi.com/en/index.html 

 

Interligne

Interligne is a first response centre that provides help and information to those concerned with sexual orientation and gender diversity. Listeners have received training in active listening on all issues surrounding the realities faced by gays, lesbians, bisexuals, trans people and their loved ones. They have a thorough knowledge of LGBTQ+ issues, an open mind and an attitude devoid of prejudice. This service is free, confidential, professional, and is offered 24/7. An online chat service is also available through the website. 

Service in English and French.

Phone: 1-888-505-1010

Website: www.interligne.co/en

Email: aide@interligne.co

 

Black Youth Helpline

This multicultural youth helpline and service serves all youth and specifically responds to the needs of Black youth. Contact with the helpline results in a professional, culturally relevant assessment aimed at identifying root causes of problems and informs next steps. The helpline can be accessed by youth, families, schools and other stakeholders. This is not a crisis line.  The helpline is open from 9 am to 10 pm, 7 days a week. Clients can also submit service requests 24 hours a day using the 'contact us form on the website.

Service in English. French and other languages available upon request. Website in English only.

Phone: 1-833-294-8650

Website : www.blackyouth.ca

Email: info@blackyouth.ca

 

TransLifeLine

Trans Lifeline Non-profit organization offering direct emotional and financial support to trans people in crisis – for the trans community, by the trans community. This organization believes that trans people are equipped to support one another and that each trans person knows best what support looks like for them. They use active listening, community knowledge, shared lived experience and trust to be there for their callers. This hotline is fully anonymous and confidential, which means that callers’ identities are fully anonymous, and nothing said will ever be shared without a caller’s request. 

Service in English and Spanish.

Phone: 1-877-330-6366 and press 1 for English, press 2 for Spanish

Website: www.translifeline.org

 

Women Aware

Women Aware offers support groups, drop-in services, telephone helpline and court accompaniment that are structured to promote a sense of belonging and provide warmth, affirmation, and tangible aid. Specifically, their toll-free hotline is open Monday to Friday from 10 a.m. - 3 p.m. Additional resources are offered on message when the line is closed and multilingual options are found on Shelternet.ca. Service in Arabic and Spanish is available upon request and a volunteer will call back within 2 days.

Service in English and French

Phone: 1-866-489-1110

Website: www.womenaware.ca

 

Montreal Sexual Assault Centre for Violence

If you have been the victim of sexual violence or want to help someone who has you can call this Provincial Helpline. For people of all ages (from children to seniors), whether the sexual violence experienced happened yesterday or a long time ago. Telephone counsellors have been specially trained in helping victims of sexual violence and are ready to listen without judgement in order to fully understand your needs. 

Service in English and French.

Phone: 1-888-933-9007

Website: www.cvasm.org

 

Multicultural mental health research centre (MMHRC)

The MMHRC provides resources in multiple languages to support culturally safe and competent mental health care for Canada’s diverse population. The Multicultural Mental Health Resource Centre (MMHRC) seeks to improve the quality and availability of mental health services for people from diverse cultural and ethnic backgrounds, including immigrants, refugees, and members of established ethnocultural communities. Addressing issues of language, culture, religion and other aspects of cultural diversity can promote greater equity in mental health care. The MMHRC presents resources designed for laypeople, patients and their families, community organizations, health professionals, and policymakers, planners and administrators.

Service in English, French, Arabic, Chinese, Spanish and Farsi.

Phone: 514-340-7549

Website: www.multiculturalmentalhealth.ca

 

SOS Violence Conjugale

SOS violence conjugale is a non-profit organization whose mission is to contribute to the safety and recovery of victims of intimate partner violence throughout Quebec. This organization offers a free, bilingual, anonymous and confidential referral service and is available 24/7 to the Quebec population. Feel free to use this hotline in crisis situations or to gain access to information, support, or shelter services.

Service in English and French.

Phone: 1-800-363-9010

Website: www.sosviolenceconjugale.ca

Text: 1-438-601-1211

Shelters

Welcome Hall Mission

Usually, Come to the Macaulay Pavilion at around 3:30 pm to receive bed for the night but due to covid must call the number first to make a reservation. There are usually 200+ beds but now only 100 due to social distancing. 

Service in English and French.

Phone: 1-514-935-6396 (Macaulay emergency shelter)

Website: www.welcomehallmission.com

 

Tracom

A Crisis Line service with the possibility of Housing. Pre covid there were 8 beds available but now it ranges from 2-4 people. Additionally, people can stay for shorter terms (used to be 2 weeks, now only a couple of days to 1 week). The community follow-up service they offer is now over the phone instead of face to face. 

Service in English and French.

Phone: 1-514-483-3033

Website: www.tracom.ca

 

CRISIS CENTER Le Transit

The Transit crisis center offers 24/7 and bilingual services:

  • telephone support
  • intervention at the scene of the crisis
  • short-term accommodation
  • crisis monitoring
  • a reference service

Service in English and French. Website in French only.

Covid restrictions: Reduced number of available people in housing service from 8 beds to 4

Phone: 1-514-282-7753

Website : www.centredecrise.ca/letransit

 

L’Autre Maison CENTER

L'Autre Maison offers the following services:

  • crisis intervention (evaluation, short-term follow-up)
  • individual, family and network intervention
  • telephone intervention
  • intervention in the environment
  • temporary accommodation
  • post-traumatic intervention
  • orientation and reference

Service in English, French and Spanish.

Covid Restrictions: Down from 7 to 3 beds and taking appointments by zoom instead of in 

person 

Phone: 1-514-768-7225

Website: www.centredecrise.ca/lautre-maison 

 

PAQ (Projet Autochtones du Québec)

PAQ’s shelter is a safe place for Indigenous women and men from First Nations, Inuit and Metis communities. It is a place of respite where they have access to services to fill their basic needs. We are offering them a bed for the night, a dinner and a breakfast, some clothes, someone to talk to, and the possibility of working on their needs and challenges. We have 12 beds for women and 36 beds for men. We are open every day from 5 pm to 8 am. The Covid-19 pandemic, however, has forced PAQ to reduce the shelter’s capacity. We have added a new site, PAQ-2, to meet the current demand. 

Service in English, French and Inuktitut

Phone: 1-514-879-3310 ext 202.

Website: www.paqc.org

Developed in partnership with the Community Care Network, Georgia McKay, Isabel Wagner and Chesley Walsh, this resource list contains handy information for anyone seeking support in the community. This list includes many resources (telephone support, 24-hour crisis line, temporary shelter assistance, specialized resources), available in many languages and able to help seniors and people from Immigrant, Aboriginal, LGBTQ+ and racialized communities.

If you need a more complete list of resources, you can find on the link below a detailed listing where you will find all the assets for each Montreal neighbourhood :

dETAILED LIST

MAP: The resource map below is a visual tool that makes it easy to identify institutions and organizations working to support the community, especially for people with Alzheimer's and/or other related disorders. Click on the Map to see all the details :

Resource Map picture